Job ReachInbox.ai as an Associate - Product Success and Shape the Future of Outbound Marketing!
Are you passionate about customer success and eager to make a tangible impact on product performance? At ReachInbox.ai, we are revolutionizing outbound marketing, and we want you to be part of this exciting journey! As an Associate - Product Success, you'll be the driving force behind our product’s success and a vital bridge between our users and our team.
About ReachInbox.ai:
ReachInbox.ai is at the forefront of outbound marketing innovation. Our platform is designed to empower businesses with cutting-edge solutions, ensuring their messages reach the right audience at the right time. Join us in our mission to redefine the way businesses connect with their customers.
What You'll Do:
Be the Brand Ambassador:
- Represent ReachInbox.ai with pride and professionalism.
- Assume full responsibility for user issues, serving as the primary point of contact for troubleshooting and support queries.
Deliver Outstanding Support:
- Manage incoming user queries with efficiency and empathy.
- Provide proactive and timely guidance, ensuring our customers feel valued and heard.
Collaborate and Innovate:
- Work closely with our product and engineering teams to resolve technical issues.
- Collect valuable user feedback and insights to drive product improvements and innovations.
Build Strong Relationships:
- Establish and nurture long-lasting, trusting connections with our users.
- Communicate professionally and empathetically, ensuring a positive user experience.
Drive Product Success:
- Promote product adoption, retention, and upsell opportunities.
- Share the unique selling points (USPs) of our product and assist users in making informed buying decisions.
Educate and Empower:
- Serve as a product expert, delivering training to customers.
- Empower users to maximize the benefits of our technology.
Maintain Excellence:
- Keep detailed logs of user interactions and manage customer accounts.
- Follow communication protocols, rules, and policies to ensure consistency and quality.
What We're Looking For:
- Educational Background:A BCA degree or similar is preferred, but passion and experience matter most.
- Experience: At least one completed internship with experience in roles such as technical customer support and B2B SaaS user experience management.
- Flexibility:Comfortable with US shift timings and adaptable to changing schedules.
- Startup Mindset:
- Thrive in a fast-paced, dynamic environment.
- Take ownership of your tasks and drive them to successful outcomes.
- Proactive, adaptable, and eager to contribute to a growing startup.
Why Join Us?
- Gain hands-on experience in a high-impact role within a fast-paced startup.
- Work with a diverse and talented team dedicated to innovation and excellence.
- Be part of a company that values your insights and encourages professional growth.
If you're ready to take your career to the next level and be part of a team that's transforming outbound marketing, apply now and join us at ReachInbox.ai!